How do I view the status of a claim?

Please choose the benefit you submitted the claim through by selecting from the My Benefits drop-down at the top of the page. You will be directed to the Account Statement page where you can view your claim status.

Why was my card declined?

A card transaction can be denied at a merchant for several reasons:

• The card is suspended due to an unsubstantiated prior transaction
• The card has not been activated
• The card swipe is more than the available FSA balance
• The purchase is being made at a merchant that is not an approved vendor
• The merchant entered incorrect card information

How do I check if an expense is eligible?

Please visit our eligible expenses page to view the eligibility of a product or service.

What type of documentation is required for FSA claims?

It is important to send proper documentation that substantiates the claim. Itemized bills from providers and Explanation of Benefits (EOB’s) from insurance carriers are perfect forms of documentation. You do not need to show proof of payment unless you are submitting an orthodontia claim. Do not submit copies of cancelled checks, credit or debit card receipts as these forms of documentation do not show the date, type, and cost of the service.

I want Navia to send my reimbursements straight to my bank account, how do I set up direct deposit?

You can setup direct deposit by selecting update bank info from the user profile menu found in the top right corner of the page.